FREQUENTLY ASKED QUESTIONS
PAYMENTS
What payment methods do you accept?
We currently accept GCash and online bank transfers.
How do I complete my payment?
After placing your order, we will send payment details.
When is my order confirmed?
Orders will be confirmed via email once payment has been received and verified.
Do you offer cash on delivery (COD)?
At the moment, we only accept prepaid orders via GCash or bank transfer.
SHIPPING
How do you ship orders?
We ship all orders through trusted third-party couriers to make sure your items arrive safely.
How much is shipping?
Shipping fees will be shouldered by the customer and are based on the courier’s rates and your delivery location.
How long does delivery take?
Once your order has been handed over to the courier, delivery times are managed by them, but we’ll always do our best to help out if anything comes up along the way. Orders typically arrive within 1–2 days for Metro Manila and 3–4 days for Visayas/Mindanao.
Can I track my order?
Yes, tracking details will be provided once your order has been shipped.
What if my order is delayed?
While delays are rare, they may happen due to courier issues. We’ll assist you in coordinating with the courier if needed.
PRODUCT CARE
How should I store the product?
Store in a cool, dry place away from direct sunlight.
Can I expose it to heat?
It’s best to keep it away from any source of heat and high temperatures to maintain quality.
RETURNS
What is your return policy?
We want you to have the best experience with Ultra. If you receive a damaged or incorrect item, please let us know within 48 hours of receiving your order so we can make it right.
What items are eligible for return or exchange?
Items must be unused, unopened, and in their original packaging to be eligible for a return or exchange.
Do you accept returns for change of mind?
We’re unable to accept returns for change of mind.
Who shoulders return shipping fees?
Shipping fees for returns will be shouldered by the customer unless the issue is due to our error.
What happens after my return is approved?
Once verified, we’ll gladly arrange a replacement.